Privacy Policy

Our Commitment to Privacy

DFY Manchester Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you:

• Request a quote or consultation through our website forms
• Contact us by phone, email, or through our contact form
• Schedule services or sign a project contract
• Communicate with us about your project
• Submit reviews or testimonials about our services

The information we collect may include your name, address, phone number, email address, property details, and project requirements. We also collect information automatically through your use of our website, such as IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule and perform masonry services
• Communicate with you about your project
• Process payments and maintain records
• Improve our website and services
• Send you updates about your project or our services
• Comply with legal obligations and resolve disputes

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share information with service providers who help us operate our business, such as payment processors or scheduling software, and who are bound by confidentiality agreements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Services

Our website may contain links to third-party websites or use third-party services for functions like contact forms, payment processing, or analytics. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you use through our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials or account information.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records, including contracts and payment information, are typically retained for seven years to comply with business and tax requirements. Marketing information is retained until you opt out of communications.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time
• Object to certain processing of your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services and website are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Marketing Communications

We may send you emails or other communications about our services, promotions, or updates. You can opt out of these marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that even if you opt out of marketing emails, we may still send you service-related communications about your projects or account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: